Refund and Return Policy

Olympex Solutions Peptides is committed to providing high-quality products and transparent service. Due to the specialized nature of research-use-only materials, all sales made through this website are considered final once an order has been processed or shipped. Products are handled and packaged under controlled conditions, and as such, returns are not accepted for reasons including, but not limited to, change of mind, incorrect ordering, or dissatisfaction unrelated to product integrity.

Refunds or replacements may be considered solely in cases where an incorrect item was shipped or the product arrives damaged or defective. Customers must notify Olympex Solutions Peptides of any such issue within forty-eight (48) hours of delivery. Requests submitted after this period may not be eligible for review. To initiate a claim, customers must provide clear documentation, including order details and photographic evidence of the issue.

If a claim is approved, Olympex Solutions Peptides may, at its discretion, issue a replacement product or a refund. Refunds, when granted, will be processed using the original method of payment and may take several business days to reflect, depending on the customer’s financial institution. Shipping and handling fees are non-refundable unless otherwise required by applicable law.

Olympex Solutions Peptides reserves the right to deny any return or refund request that does not meet the criteria outlined in this policy or that indicates misuse, improper handling, or violation of the Research-Use-Only agreement. By placing an order through this website, customers acknowledge and agree to the terms of this Return and Refund Policy and accept full responsibility for ensuring product suitability prior to purchase.